Tillson House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2021-11-13
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors describe walking into rooms where residents are smiling and engaged in activities. Whether it's music sessions or seasonal celebrations, there's often something happening to bring people together. The general feeling is one of contentment among those who live here.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness65
- Activities & engagement62
- Food quality55
- Healthcare50
- Management & leadership72
- Resident happiness65
What inspectors found
Inspected 2021-11-13
Is this home safe?
Is the care effective?
The Effective domain was rated Requires Improvement at the October 2021 inspection. This is the only domain where the home fell below Good. Requires Improvement means inspectors found that practices in areas such as care planning, staff training, healthcare coordination, or nutrition were not consistently meeting the standard required. The published report does not provide specific narrative explaining which aspects were failing or what the home was required to improve. A monitoring review was carried out in July 2023, with no evidence found to trigger a reassessment, but no new inspection has been published.Is this home caring?
The Caring domain was rated Good at the October 2021 inspection. This domain covers how staff treat the people who live at Tillson House, including dignity, respect, kindness, and support for independence. The published report does not provide specific inspector observations, resident testimony, or relative quotes to illustrate what Good caring looks like in practice at this home. The home supports people with a wide range of needs, including dementia, which requires particular skill in non-verbal communication and person-led interaction.Is the home responsive?
The Responsive domain was rated Good at the October 2021 inspection. This domain covers whether the home provides meaningful activities, responds to individual preferences, supports independence, and has end-of-life care arrangements in place. Tillson House supports people with a broad range of conditions across 40 beds, including dementia, learning disabilities, and mental health conditions, which makes tailoring activities and daily life to individuals a particularly complex task. The published report does not provide specific examples of activities offered, one-to-one engagement practices, or how the home responds to individual preferences.Is the home well-led?
The Well-led domain was rated Good at the October 2021 inspection. This is the domain that improved most significantly as part of the home's overall move from Requires Improvement to Good. The registered manager at the time of inspection was Miss Chloe Ruth Louise Widdowson, with Dr Davie Vive Kananda listed as the Nominated Individual. The published report does not provide specific detail about how leadership operates day to day, how staff are supported to raise concerns, or how the home learns from incidents and complaints.
Source: CQC inspection report →
What the evidence base says
Tillson House provides specialist support for people with dementia, learning disabilities, mental health conditions, and physical disabilities. They also care for adults both under and over 65, as well as those with sensory impairments. The home's dementia care approach focuses on keeping residents engaged and connected. Staff work to create moments of joy through activities and social interaction, understanding how important these connections are for people living with dementia. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Tillson House scores 68 out of 100. The overall Good rating and improvement from Requires Improvement shows real progress, but the Requires Improvement in Effective means care planning, training, and healthcare coordination still need work, and the inspection report provides limited specific detail to reassure families on these points.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Visitors describe walking into rooms where residents are smiling and engaged in activities. Whether it's music sessions or seasonal celebrations, there's often something happening to bring people together. The general feeling is one of contentment among those who live here.
What inspectors have recorded
Staff here seem to understand what matters most to families during difficult times. They're described as welcoming and respectful, taking time to offer refreshments to visitors and making accommodations when family members need to stay longer. During end-of-life care, they provide clear, honest communication while showing genuine compassion.
How it sits against good practice
For families facing difficult care decisions in the Coalville area, visiting Tillson House could help you get a feel for their approach to care.
Worth a visit
Tillson House, on Bradgate Drive in Coalville, was rated Good overall at its inspection on 28 October 2021, an improvement from its previous Requires Improvement rating. Inspectors found the home good enough in four of five areas: safety, caring, responsiveness, and leadership. That upward trend is a meaningful signal that the home is moving in the right direction under its registered manager. However, the Effective domain, which covers care plans, dementia training, healthcare access, and nutrition, was still rated Requires Improvement at the time of inspection. The published report contains very little specific detail about what inspectors actually observed inside the home, which makes it difficult to give you a full picture. Before you make a decision, visit in person and ask the manager directly what has changed in the Effective domain since November 2021, given that the last review was July 2023 and no re-inspection has been published.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Tillson House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Tillson House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness shapes every interaction in Coalville
Tillson House – Expert Care in Coalville
Families visiting Tillson House in Coalville often comment on the warmth that greets them at the door. This care home supports residents with various needs, from learning disabilities to dementia, creating an environment where people feel genuinely welcomed. The atmosphere here seems to put both residents and their loved ones at ease.
Who they care for
Tillson House provides specialist support for people with dementia, learning disabilities, mental health conditions, and physical disabilities. They also care for adults both under and over 65, as well as those with sensory impairments.
The home's dementia care approach focuses on keeping residents engaged and connected. Staff work to create moments of joy through activities and social interaction, understanding how important these connections are for people living with dementia.
“For families facing difficult care decisions in the Coalville area, visiting Tillson House could help you get a feel for their approach to care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Tillson House scores 68 out of 100. The overall Good rating and improvement from Requires Improvement shows real progress, but the Requires Improvement in Effective means care planning, training, and healthcare coordination still need work, and the inspection report provides limited specific detail to reassure families on these points.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Visitors describe walking into rooms where residents are smiling and engaged in activities. Whether it's music sessions or seasonal celebrations, there's often something happening to bring people together. The general feeling is one of contentment among those who live here.
What inspectors have recorded
Staff here seem to understand what matters most to families during difficult times. They're described as welcoming and respectful, taking time to offer refreshments to visitors and making accommodations when family members need to stay longer. During end-of-life care, they provide clear, honest communication while showing genuine compassion.
How it sits against good practice
For families facing difficult care decisions in the Coalville area, visiting Tillson House could help you get a feel for their approach to care.
Worth a visit
Tillson House, on Bradgate Drive in Coalville, was rated Good overall at its inspection on 28 October 2021, an improvement from its previous Requires Improvement rating. Inspectors found the home good enough in four of five areas: safety, caring, responsiveness, and leadership. That upward trend is a meaningful signal that the home is moving in the right direction under its registered manager. However, the Effective domain, which covers care plans, dementia training, healthcare access, and nutrition, was still rated Requires Improvement at the time of inspection. The published report contains very little specific detail about what inspectors actually observed inside the home, which makes it difficult to give you a full picture. Before you make a decision, visit in person and ask the manager directly what has changed in the Effective domain since November 2021, given that the last review was July 2023 and no re-inspection has been published.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Tillson House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Tillson House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness shapes every interaction in Coalville
Tillson House – Expert Care in Coalville
Families visiting Tillson House in Coalville often comment on the warmth that greets them at the door. This care home supports residents with various needs, from learning disabilities to dementia, creating an environment where people feel genuinely welcomed. The atmosphere here seems to put both residents and their loved ones at ease.
Who they care for
Tillson House provides specialist support for people with dementia, learning disabilities, mental health conditions, and physical disabilities. They also care for adults both under and over 65, as well as those with sensory impairments.
The home's dementia care approach focuses on keeping residents engaged and connected. Staff work to create moments of joy through activities and social interaction, understanding how important these connections are for people living with dementia.
Management & ethos
Staff here seem to understand what matters most to families during difficult times. They're described as welcoming and respectful, taking time to offer refreshments to visitors and making accommodations when family members need to stay longer. During end-of-life care, they provide clear, honest communication while showing genuine compassion.
The home & environment
The home maintains clean, pleasant spaces throughout. Families have mentioned nice rooms and a well-kept environment that feels comfortable rather than clinical.
“For families facing difficult care decisions in the Coalville area, visiting Tillson House could help you get a feel for their approach to care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
